Free
€0 €0 / user / month
+ VAT if it applies
Billed monthly. Free forever.
- Users
- 1
- Chats
- 500
- AI credits
- None
- Shared inbox
- Web chat widget
- Starter templates
- No card needed
Start free. Pick a plan when your team is ready. Monthly or annual billing, with a fixed AI allowance and top-ups when you need them.
Every plan includes the shared inbox and web chat widget. Paid plans add channels, AI, and team tools.
Annual billing saves 20% and is billed once a year.
Showing monthly prices.
+ VAT if it applies
Billed monthly. Free forever.
+ VAT if it applies
Billed monthly. €144 billed once a year.
+ VAT if it applies
Billed monthly. €278.40 billed once a year.
+ VAT if it applies
Billed monthly. €758.40 billed once a year.
Prices exclude VAT. + VAT if it applies. 14-day trial on Starter requires a card. Free plan needs no card.
1 credit = 1 AI reply sent. If you run out, AI pauses and chats go to your team. Top-ups are €10 per 1,000 credits and last 12 months.
Prices exclude VAT. + VAT if it applies.
Meta may charge small fees for some WhatsApp chats. You pay Meta, not us.
Swipe to compare all plans.
| Feature | Free | Starter | Growth | Scale |
|---|---|---|---|---|
| Users | 1 | Any | Any | Any |
| Monthly chats (fair use) | 500 | 2,000 | 5,000 | 15,000 |
| AI credits (shared) | None | 500 | 1,500 | 5,000 |
| Shared inbox | Included | Included | Included | Included |
| Web chat widget | Included | Included | Included | Included |
| Help pages with custom domains | Included | Included | Included | Included |
| All channels | Not included | Included | Included | Included |
| Hallo Reply | Not included | Included | Included | Included |
| Dashboards and feedback surveys | Not included | Included | Included | Included |
| Team rules and automations | Not included | Not included | Included | Included |
| API and custom branding | Not included | Not included | Not included | Included |
| Priority support | Not included | Not included | Not included | Included |
Monthly chats are fair use. See the fair-use section in our terms.
Retention starts at 90 days on Free and goes up to 3 years on Scale. You can ask us to delete your workspace data at any time.
Read the fair-use sectionThe short version before you start.
HalloInbox puts your customer chats in one shared inbox. Connect WhatsApp, Instagram, Messenger, Telegram, email, and web chat. Hallo Reply answers the repeat questions from your own info.
Web chat, email, WhatsApp Business, Instagram DMs, Facebook Messenger, and Telegram. We do not add extra channels until they are tested.
You add the info it can use, like help pages and business details. It answers only from that info. When it is unsure, it hands the chat to your team.
AI pauses and chats go to your team. You can add top-up credits if you want. Top-ups are €10 per 1,000 credits and last 12 months.
No. The Free plan needs no card. The 14-day Starter trial requires a card.
Yes. Annual billing saves 20% and is billed once a year. You can choose monthly or annual on the pricing page.
Yes, with your own WhatsApp Business account. WhatsApp and Instagram setup needs Meta’s OK. We guide you through it.
On Google Cloud in the EU, in the Netherlands or Frankfurt. AI runs on Gemini through Vertex AI in the EU. Meta and Telegram handle messages on their own apps.
Yes. You can cancel from your workspace. Your data follows the retention period for your plan.
Start free, connect a channel, and load a starter template. No card on Free.